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Myrna Estrada is the Central Region Vice President and Regional General Manager of Liberty Mutual Safeco Insurance. She started her career at the age of 19 as a personal assistant to the Vice President of the Underwriting Department. She worked her way through the company and is now distributing products to over a million customers. Estrada spoke at the 2018 Women in Business Summit.
How has the business world changed since the beginning of your career?
I started my career with Liberty Mutual 38 years ago. As you can imagine, a lot has changed. But if I had to pick just one to highlight, it would have to be the journey of diversity, equity and inclusion. As you can imagine, as a woman of color in the mid-’80s, joining a predominantly white, male, and middle-aged industry (and the rest of it), I struggled to feel included. Inclusion is something that is very important to me. I’m excited to see companies like Liberty Mutual put diversity, equity and inclusion at the forefront of company initiatives. Companies now understand that this work is critical to a strong culture and strong employee engagement.
How have you changed?
I’ve always been a ‘keep your head down, work hard and do great’ kind of person. I don’t think I looked up until others started reaching out to me for coaching and mentoring. It was a pivotal moment in my career to think that others might need my advice and guidance in their careers. I have learned to use my voice to influence, inspire and help others early in their careers.
What obstacles did you face?
Being heard has been a major obstacle in my career. I was always the person behind the scenes doing the work. I had to work to feel when it was time to walk. Even though I was the person behind the scenes doing the work, I was often overlooked. I struggled to gain credibility and recognition for the leadership I was now demonstrating. To be honest, he wanted a strong sponsorship to take me to the next level. I don’t know where I would be without the sponsorship.
Were there obstacles that surprised you?
As a working mom, I’m surprised I still worry as my kids get older. I always thought the stress would go away once you grew up – it never did. It probably got worse during adolescence. Now out of college, they are successful and living on their own. When I see a young mother at home with children, I understand what they are going through. I know what it’s like.
What experiences, training, or education have best prepared you?
For me, it was 100% on-the-job training. I started my career as a personal assistant for a writing department. I had to prove myself at every step. I inherited a strong work ethic from my father who taught me to work harder than anyone else. I don’t know any other way.
What has helped you the most during your career?
Strong mentors and sponsors have been incredibly valuable throughout my career. Individuals who are willing to see the good and the bad, and guide you through it all. A strong coach and mentor will turn those difficult experiences into learning experiences. They see great work and encourage you to achieve more. But perhaps most important are sponsors who are willing to “call” on your behalf.
What’s the best advice you’ve received?
To be precise at work. For years I felt like I was leading a double life. My home life, my traditions with my family, and everything that inspires me as a person are all my own dimensions. I don’t contribute much to personal conversations at work because I don’t think my story is relevant or relevant. Since then, I have realized that the issue is not only important, but more relevant than I thought. Real relationships happen when you bring your full authenticity to work with you and when you can be 100% you!
What is the worst advice?
“You’re so loving, Mare.” “You are very direct, Myrna” “You are very competitive, Myrna” All these qualities are often admired in male leaders. For years I let this feedback get to me. It wasn’t until I met leaders who knew how to channel these qualities into great work and amazing accomplishments. This is where the magic happened.
What do you wish you had known earlier?
I wish I had embraced my differences at work at a younger age. I spent too many years holding back and trying to be someone else. When I accepted who I was and brought my true self to work every day, it became a real success.
What advice would you give to others?
Be authentic, work to be “heard” and have a seat at the table. If not, find a good coach or mentor who can help. And above all, don’t be afraid to ask for help. I have learned that others are more willing to help than you might believe. Aliship is an incredible tool. Use it.
Do you have any memories of women in business?
It’s always a wonderful experience to see women supporting each other at a Women in Business event. I try to explain to others, but it’s so hard to do. It is not one thing or one feeling, but more of a wonderful vibration. There really is nothing like it and I am honored to be a part of it.
What do you think the future holds for women in the business world?
I think the future for women in business continues to be bright. We’ve made great strides, and I’m sure those will continue. For years we have talked about equality and the importance of having a seat at the table. It’s time to look past that and recognize the unique strengths a woman leader can bring to an organization or role. We are not only happy to sit at the table, but we ask why he can’t be the “head of the table”. As you climb that ladder of success, don’t forget to look back and bring someone else with you. There are still many who struggle to get a seat at the table or equal pay, perhaps because they are women of color who have different and different perspectives and are not recognized. Help them on their journey.
Which book influenced you and your career?
I had to say at the beginning of my career Good to great. I read this book many times early in my leadership journey. Today, I focus more on books that touch my soul and make me a better person. What I’ve learned is that anything I do to create a better version of my success will make me a better person and leader. I’m also a huge Brene Brown fan.
What is the biggest mistake women make when they start growing their careers?
I see many women who confuse a mentor with a sponsor. Many people take the first step of finding a coach and/or mentor. The key is finding the right mentor. You have someone willing to be brutally honest to sort out the gaps. That is the first step. After that, make sure you know who will “call you” when the need arises. This is usually a person of influence and great credibility. Here’s the thing, this person needs to know you well and know your work. Make sure you know who that is and don’t be afraid to lean on them when you need them.
What was one of the most interesting (or useful) things you learned this year?
My happiest place is home! I’ve always loved being home, but since the pandemic, I don’t even like going out to eat. I find that I can do better at home and enjoy my dining and entertainment space just as well as any other space. I’m not sure if this is a good thing or a bad thing.
What is a recurring obstacle for you? (time, money, attitude, space, knowledge, etc.) What strategies are you using to overcome this?
As more new employees join the company, I need to get better at taking the time to explain the “why” behind the things we do as part of the onboarding process. This solid foundation will set them up for success in the long run.
What is your personal brand and how do you develop it?
People will tell you what your brand is. I am told by many that I am firm but fair. In the type of business I’m in where there’s a lot of negotiation, I guess I’ll take that as a compliment. I have been told by staff that I am always open to listening to their comments, concerns or questions. It’s something I strive to be present for.
Environmental profileThe 21st Annual Women in Business Conference will be held on September 30th at the Renaissance Dallas Hotel in Plano’s Legacy West. Click here for tickets.
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