Travel Outlook, Premier Hotel Call Center, Expands Agent Sales Training |

Travel Outlook, a hotel call center like Hotel Profit Center™, is expanding hotel sales training for reservation specialists provided by Kennedy Training Network (KTN).

“We always use KTN’s training resources in our new hires and ongoing education,” said Travel Outlook President John Smallwood, “but these recent upgrades at KTN take us to a whole new level of excellence in sales and hospitality.” He said.

“This summer we are committed to having all new reservations sales professionals participate in KTN’s online, self-study version of the Reservations Sales QUEST program,” said Smallwood. “The new training focuses on a conversational and call-focused approach to convince today’s broadcast channel surfing callers to book now instead of going back online.”

Developed entirely for Travel Outlook and launched on the Travel Outlook learning management platform, the course consists of six video-based modules that KTN President Doug Kennedy personally recorded in his Los Angeles, CA studio. Participants will also complete an online assessment and assigned training activities.

Additionally, each Travel Outlook agent actively participates in a private, live four-part webcam training session as part of each onboarding training session.

“What’s amazing is how Doug Kennedy found the time to personally present three of these four classes to our team,” says Smallwood. “New hires first meet Doug on their first day of on-boarding training and on the course he asks ‘What’s behind the KTN question call score criteria?’ They found him again when he offered live webcam training.

“It’s easy to commit my time to personally facilitating training for clients like Travel Outlook because they’ve fully embraced our training, coaching and remote call outcome services,” said KTN President Doug Kennedy.

For episode three, each agent will talk about what worked well and what worked well before returning to the dog for a one-on-one coaching experience with KTN’s Executive Director of Training, Kathy Cook, DTM. Their journey to sales excellence was their biggest challenge.

With a progressive approach to the voice channel – through performance, training, transparency, testing and tools used to measure performance – Travel Outlook Premier Hotel Call Center™ is the leading voice reservation team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Regulator, Outrigger, KSL Resorts, Authentic Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island and more. Travel Outlook’s team and approach increases sales conversion and helps create a more effective voice communication between hotels and their guests, resulting in improved social outcomes in addition to increased voice channel revenue.

“It’s really fun working with each new Travel Outlook agent one-on-one, and I think it’s because they realize how much their company is investing in their career development,” says Cook.

“We are proud to have been a leader in sales excellence at Kennedy Training Network since 2013,” added Smallwood. “What I understand from Doug is that we are a hotel call center with only this difference. Our customers know that our agent’s sales performance is state of the art and is always tested for performance.”

Does your company have news to share with our readers? If so, we invite you to review our editorial guidelines and consider your press release for publication.

Related