[ad_1]
The use of technology to increase personalized care is growing in the senior living industry, but communities are also looking for operational and administrative solutions, according to a new report.
“Senior Living 2023: The State of Engagement and Technology” from iN2L + LifeLoop’s fourth report on technology adoption, state and technology effects on residents, workers and families in senior living.
Safe Growth Partners, a healthcare consulting firm, conducted a survey of 110 top community leaders in November. This survey was a follow-up to three previous ones going back to March 2019.
“This year, we’re seeing senior lifestyle leaders recognize technology as a powerful tool for families living outside of community walls,” iN2L + LifeLoop CEO Navin Gupta said in a statement. “More operators are turning to technology to modernize and transform the aging experience not just for residents, but for the entire community.”
According to the report, there is a “paradigm shift” in high life technology, from resident-based engagement solutions to enterprise platforms that support all aspects of community life.
69 percent of survey respondents said engagement technology can help improve the overall quality of care provided in their community. Providing residents with personalized experiences remains a goal of the majority – 85% of respondents agreed that the ability to enhance personalized care and provide engaging experiences is one of the most important benefits of technology.
At the same time, 91% of respondents said they are facing significant staffing challenges. Respondents said that facilitating family and resident interactions (79%) and assisting staff with personalized programs and activities (74%) are the most important ways technology can support residents and staff.
More than one-third (35%) of respondents said they used technology to help residents connect with loved ones. Of those not using technology to connect residents with loved ones, 61% indicated they would like to adopt a platform immediately or soon.
What’s Next for Senior Living?
According to the report, the data indicates that technology providers must provide “robust” engagement modules as well as solutions that include features and functions that support daily tasks, administrative workflow, family communication, resident inquiries, personalized intake processes and more.
Technology solutions that promote personalized and engaging residential experiences and contribute to safety have greater benefits than solutions that adapt to workforce and occupancy challenges, the report found.
“To continue to deliver value to organizations, technology partners are expected to support more use cases than ever before, from enabling engagement and resident communication, filling gaps during labor shortages to streamlining the workforce and more,” the report reads. “This underscores the growing awareness that leadership engagement is now table stakes, and the industry must develop convenient technology to streamline daily workflows for employees and help families feel more connected.
The report concludes that senior living communities will continue to invest in engagement and personalization technology, expanding their focus to practical, administrative and community-centric solutions to entertain, support and connect residents, employees and families.
[ad_2]
Source link
