Air India Inks with passenger service system agreement with Amadeus

Air India

IATA / ICAO code

AI / AIC

Airline type

Full service provider

Contact (s)

Delhi Indra Gandhi International Airport

Year of establishment

1946

Union

Star Alliance

General Manager

Campbell Wilson

Country

India

Air India’s experience in better customer service has further fueled the recent signing of a booking agreement with new service provider Amadeus. The airline has been working hard to break the cycle of bureaucracy and customer neglect in general. The new booking system is expected to be one of several steps taken by AI for an improved customer experience.

Agreement signed

Air India has signed an agreement with travel technology company Amadeus in an effort to improve efficiency. According to a statement from the technology company, the carrier Amadeus’ Alta PSS (Passenger Service System) uses a combination of revenue management, revenue accounting, retail, merchandise, web, mobile and frequent flyer program management.

Cyril Tetaz, Executive Vice President, Alta, Amadeus,

“India is an important market for Amadeus and we have the second largest R&D center out there. This will allow us to innovate closely with Air India.

Air India wants to improve overall customer satisfaction. Photo: Getty Images

Air India’s previous pricing and booking process was not technologically supported. It was a manual process that influenced the service provider’s business performance in a cost-effective industry.

Long process

Last year, Air India signed a new seven-year PSS deal in March, as its deal with SITA expires in June this year. However, Saber appeared in court in June after Air India selected Amadius for the contract and accused the airline of discriminating in the election process. The court, however, upheld the AI’s decision against Amadius.

The transition to the new system began in late May, with an agreement on a mid-term roadmap to support the airline’s future transformation.

The airline said earlier that the move is expected to save $ 116 million over the next few years. Amadeus provides Air India with a state-of-the-art technology platform that allows you to place and use the platform in India and its partner network.

The airline is expected to save millions by implementing the new system. Photo Light Airbus

About Amadeus

Amadeus, a leading travel technology company, offers solutions to build and operate airports, airports, hotels, railways and other services. Headquartered in Madrid, Amedius has been in the travel industry for over 30 years and has partnered with major airlines around the world.

It has a significant presence in India, and Air India joins a list of Indian service providers such as SpiceJet, Vistara, IndiGo, Akasa Air and Go First and also shares strategic partnerships with Amadeus and Navitaire.

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