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TripGen provides users with travel tips, inspiration and travel suggestions in real time
Singapore, February 16, 2023 /PRNewswire/ — Trip.com has launched TripGen, a chatbot powered by advanced AI technology designed to provide live support to travelers. Trip.com implemented this technology to enable users to instantly receive customized itineraries, itineraries and travel booking recommendations on the Trip.com platform.
The newly launched consumer tool strives to make travel more accessible than ever with an all-in-one app. Trip.com has long provided personalized, comprehensive search solutions designed to meet travelers’ needs for the best flights, hotels and travel guides. TripGen takes this search capability a step further with an advanced context-based natural language processing (NLP) chatbot. Users can ask complex or obscure questions and get the exact answers they need to “create your dream trip just like that.”
Making pre-trip decisions and travel arrangements can be stressful. The first hurdle for many who are not travel experts is: Where should I go? what should i do? Of course, you can ask friends or search online, but this inevitably leads to many questions, what is so special about this place? How do I organize my days? What will it cost me? and so on. TripGen’s chatbot allows users to submit any scattered travel-related questions and receive instant suggestions for pre-trip decisions and travel arrangements, from flights and hotels to transportation and excursions, making the entire process fun and stress-free.
Amy WaySenior Product Director at Trip.com Group and Product Owner of TripGen, shared her experience as a frequent traveler, “Time is precious, but planning is always time-consuming and stressful. There is a lot of information available to consumers, and often a traveler who has visited more than 40 countries. As such, I completely empathize with other travelers’ pain points and the difficulties I face in preparing for a trip.
Understanding the challenges consumers face when planning and preparing for travel, Amy and her team integrate AI technology to solve this complex and stressful process to provide efficient and helpful real-time assistance. She added: “TripGen can offer a seamless service to travelers before, after and during their trip, as if they say ‘you need a ride, we’ll generate the rest.’
“Trip.com’s goal is to be your trusted travel companion,” said Schubert Lu, Trip.com COO. The release of TripGen provides real-time, Q&A services within the Trip.com app, resulting in faster results, faster, and more diverse support for travelers.
“TripGen currently supports English, Japanese, Korean and Traditional Chinese. More languages will be added according to user needs. On the technical side, TripGen has integrated OpenAI API, which has developed ChatGPT based on GPT (Generative Pre-trained Transformer) architecture. In the future, other NLP We consider model options and continue our journey to provide travelers with the ultimate product experience.
Why not take the guesswork out of your next trip and use Trip.com’s TripGen to create the perfect plan for your next adventure? Download the Trip.com app here.
About Trip.com
Trip.com is a global one-stop travel service provider available in 39 countries and territories in 24 languages in 31 local currencies. Trip.com has an extensive hotel and flight network with more than 1.2 million hotels and flights from more than 480 airlines, covering 2,600 airports in 200 countries and regions around the world. Trip.com’s world-class 24/7 multilingual customer service as well as additional centers in Edinburgh, Tokyo And Seoul, help ‘create the best travel experience’ for millions of customers worldwide. Visit travel.com to book your next trip.
Source Trip.com
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