[ad_1]
Customers are often frustrated by the advice they receive from automotive service departments and the prices offered by the sales department.
Consumers may know little about the condition of their car, so they need to rely on the dealer’s trust – a trust that can only be built over time.
Increasingly, automotive service providers are employing technology to support what they say and to reassure their customers.
For example, General Motors (GM) is looking to expand UVeye vehicle control systems to additional GM distributors. This technology, already used by some GM distributors, uses artificial intelligence (AI), machine learning (ML) and high quality cameras to check customer vehicle defects, missing parts and other safety issues.
When a vehicle is driven in it, the system recognizes abnormalities, including defects, improvements, or external factors.
“We are on track to create the best customer service experience possible, and the implementation of UVeye into our distribution service lines will help us do that,” said John Roth, vice president of customer care and post-sales at GM. press release Provided by UVeye. “Providing real-time, consistent and accurate feedback to our customers will help ensure that they are performing better than their vehicles.”
Increasing new level of reliability
UVeye provides systems for scanning the vehicle, tire and metal and other external components.
In addition to expanding the use of the systems to other GM distributors, the companies are exploring used car tenders, ship operations and automotive dealer sales.
UVeye CEO and co-founder Amir Hever said on the system that the system is more accurate than manual checks and requires less time – the automation process takes seconds to complete.
The news follows the announcement of Volvo Cars USA in March to equip retailers with a UVeye system to improve both business efficiency and customer satisfaction.
Volvo car USA dealers use the system to check the condition of the business and cars coming to service.
When cars arrive for service, the system allows technicians to quickly identify problems, show their owners that their vehicles are undergoing a high-quality inspection, and create digital “vehicle health” reports and photos that can be shared with customers.
When reviewing a customer’s transaction, the systems show the actual condition of the vehicle, including defects that the customer is unaware of.
“This is homework for Volvo cars and our retailers,” said Rick Bryant, vice president of sales at Volvo Car USA. press release. “UVeye Automated Systems will add new loyalty to our, our retailers and our customers’ testing process.”
Increased transparency, customer confidence
These systems combine other ways that automotive service providers can use technology to increase transparency and build customer trust. For example, photos and videos are being used by service units to show customers which parts need to be replaced.
Read more Mobile payments for mechanics, drivers win-win
In one forum, Kimobi sends these messages in a text message so that the customer can see them immediately without clicking a link or visiting a website.
Technology companies are providing users with information on maintenance costs based on their work records on other similar vehicles.
See more: Data and AI help drivers anticipate future car repairs
“The idea is that car owners want to be able to better understand what they’re getting into when they go to repair shops,” Ben King, a carbite data scientist, told PYMNTS in an interview.
——————————
New PYMNTS Data Destroyed How consumer goods and consumer finance companies enhance accounting experience
In Care Of More than half of consumer and consumer finance companies have the ability to digit all monthly bills. The poet? Only 12% of these. The Digital Payments Edge, PYMNTS and ACI Worldwide collaboration have identified 207 invoices and gathered experts in these companies to find out why it is difficult to fully digital.
[ad_2]
Source link
