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In a federal lawsuit filed Aug. 30 in the Southern District of New York, global distribution provider Saber accused Hawaiian Airlines of breaching its contract.
Effective May 31, Saber Hawaiian implemented a new distribution policy that barred travel agents using Saber from booking the airline’s inter-island flights, and also began charging US-based travel agents a $7 surcharge per room at all destinations. Other Hawaiian Airlines flights via Sabre.
Hawaiian has inter-island flights like Maui to Oahu, for example.
The pandemic has reduced the airline’s network by 13 percent compared to 2019. Hawaiian told travel agents several months ago that all of its flights, including its inter-island schedule, would be available to US travel agents at no extra charge, including HA Connect. , the Hawaiian Airlines Partner Portal and HA Link approved partners. These include: ATPCO, ClarityTTS, NuFlights, Thomalex, Tidesquare, Travelfusion, TravelNDC and Verteil Technologies, according to the airline.
According to Hawaiian, these partners will use the new distribution capabilities, and will connect with travel agencies through API (application programming interface) technology to global distribution systems.
“Hawaiian’s violations placed Saber at a competitive disadvantage,” Saber said in the lawsuit.
Saber wants a jury trial and to recover damages.
A significant portion of the charges have been redacted.
Saber-case-case against the Hawaiians
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