In the midst of the turmoil, American travelers left without suitcases

• Three travelers to The Opening of Scotland arrived empty-handed with no clothes, no medicine, no cameras.
• The American passenger’s luggage to Edinburgh was lost after the flight was canceled.
• “We wore the same clothes until we could go shopping,” said one.

Three Americans traveling to Scotland to watch the Open Championship golf course had to go there empty-handed after losing their luggage, an insider told this week.

Passengers lost their luggage after the cancellation of the second leg of their two-legged flight from the United States to Edinburgh, Scotland.

Renee Graph, Victoria Esperza and Robert Esperza, who were traveling in groups, flew from Austin Texas to London Heathrow on Sunday. This week’s 150th opener Andrews.

They had their tickets on American Airlines, but the flights were operated by British Airways.

However, their flight to Edinburgh was canceled. The passengers were told that they had taken a train to Edinburgh instead of being able to be relocated by British Airlines. Passengers say they have a choice. Take the train to Edinburgh to catch the start of the race without a suitcase, or book a hotel at the last minute in London if their luggage is found, but with a certain longing for golf.

“We are doing everything we can to connect our customers with their flights as soon as possible.

According to Graff, both of them were taking the medicine in their suitcases and British Airways staff asked for a pharmacy at the airport to take a new prescription from their doctor in the United States or take it from the hospital.

They spent their time in the open without carrying their suitcases, including clothes, cosmetics, toiletries, binoculars, cameras, and golf equipment.

It was the first trip to Europe. “I’ve been doing it all my life,” she said. She booked her trip in November and spent $ 1,291.57 on return flights, and a copy of her booking confirmation was shared with Insider Scenes.

“I can’t wear makeup or fix my hair,” said Graff, who bought a new dress she couldn’t afford.

“We wore the same clothes until we could go shopping,” he said, adding that he had bought basic necessities, including a graph, shampoo, toothpaste and makeup. She says she will spend about $ 700 on replacement items.

Kevin C. Cox / Getty Images

The passengers had a lot of confusion and conflicting messages from American Airlines, British Airways and Heathrow, and none of them seemed to be responsible. According to the passengers, the workers were injured due to the lack of luggage staff.

Graph said she was told she would be paid for the canceled flight, train tickets, clothing and cosmetics, but she had not yet received any compensation.

“It’s very frustrating,” Graph said of the experience. “And a general lack of compassion for him.”

The passengers received a phone call from British Airways on Wednesday. “They said they should know the details of the contents of each bag,” Graph said.

Heathrow’s spokesman told Insider that airlines would take responsibility for the luggage.

There was chaos at airports

This summer, airlines have delayed and canceled thousands of flights due to technical breakdowns, bad weather and staff shortages and increased travel demand. Customers have complained about access, lost luggage and large lines of customer service.

Insider spoke to several victims of the Hetrou riot, including Thomas Hachn, who flew with three passengers from Seattle to London on Sunday, and made a 10-day flight to Rome. He said the party’s eight bags would never be seen in Carossell.

Hatch told Insider that there were no British Airways representatives at Rome Airport and that Oneworld Alliance staff did not have much information and seemed overwhelmed by customers. The airport allowed him to search for a “bag full” in the backyard, but they weren’t his.

Hatch told British Airlines that their luggage had finally returned to Heathrow and that they would later fly to Rome – but the flight was canceled.

The British Airways said Thursday morning that two of the suitcases were now at Rome’s airport and two were on their way to Athens, but that the other four were unaccounted for.

“We had to buy everything,” said Hatch, who spent about $ 1,500 between them.

He said British Airways had not spoken to him about compensation. Hach was even helping the ship, but he said it was useless.