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Columbus, Ohio, September 7, 2022 /PRNewswire/ — Battleface, a full-stack global company, announced the launch of in-house US travel insurance claims in a commitment to providing a superior customer experience. Having previously outsourced its claims, Warface can now provide customers and partners with a completely transparent, technology-driven journey without the need to work through third-party vendors.
Before today, Battleface already managed 24/7 responsive sales, travel and emergency medical assistance services. Handling own claims is the final piece of the puzzle to complete the offering for direct and affiliate channels.
Customers are expecting more automated real-time processes for travel insurance claims, with easy-to-understand communication, immediate updates and faster solutions to their queries ahead of their expectations.
Battleface technology brings a wide range of benefits to the claims handling process, including digital submission of claims from any device. It is easily supported via API on distribution partners’ platforms, and leads to faster payment by the customer’s preferred method.
Bo Bawara, Head of Warfront Operations, comments: “There’s been a lot of hard work behind the scenes to bring American Claims in-house. This advancement in service for today’s travelers allows us to better understand our data and customer feedback, improving the overall customer journey and making it a faster and more successful process.”
Battleface is consistently rated “excellent” for its customer services by independent review site Trustpilot. Continuing its ethos of going above and beyond for both its customers and distribution partners, Warface plans to release a variety of new technology features throughout the remainder of 2022 to enhance every customer journey.
For more information about Battleface Travel Insurance, please visit: https://www.battleface.com
About the front
Battleface, Inc. It is a full-stack global company that enables customers and partners to easily choose travel insurance products and services that perfectly meet their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, anytime, anywhere – welcome to a better insurance experience. Welcome to the battlefront.
SOURCE Battlefront
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