End-user technology adoption too slow, wasting investments: report

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Dive Brief:

• Six in 10 IT leaders are concerned end users aren’t making enough use of new technology, jeopardizing the return on investment for digital projects, according to annual data. Digital adoption report Released on WalkMe Wednesday.
• A survey of nearly 1,500 senior business leaders worldwide found that on average, organizations waste more than one-third of their transformation investments on projects that fail to meet goals.
• Companies invest in new technologies to solve the problem – simplify operations, reduce time or reduce costs. But if end users don’t adopt a technology, it can lead to wasted resources and frustration among employees and stakeholders, the report said.

Dive Insight:

Poor adoption often results in wasted investments and impacts talent retention. More than 60% of leaders say poor digital experiences have contributed to employee resignations, the report found.

In the technology industry, Employee sentiment it is. A big problem Developmental barriers And failure. Access to data wishes. In a broader sense, the great layoff still continues, with employers Salary increase and presenting Additional benefits To attract workers.

IT teams can help alleviate the struggle of adopting new technology in the workplace by maintaining it.

The best way to do this is to involve end users in the process before any new technology is integrated into their daily routines. Brian Jackson, Research Director, Information-Tech Research Group.

“Talk to them about what is changing and why the change is being made,” Jackson said in an email. “If IT [teams] If you can show how the new technology can make users’ jobs a little easier or help them perform better, then getting buy-in shouldn’t be too difficult.

While technology investments can improve business performance and operations, that’s it. Not always. If there’s significant pushback from end users, technology leaders should reevaluate whether to adopt a new device, Jackson said.

“Many times, technology projects don’t align with the organization’s overall strategy, and this is a major reason for failure,” Jackson said. “If a user is pushing back and they say the new tool isn’t helping them deliver good results, listen and consider that the problem may not be the technology, but the people.