SOUTHWEST: Most customers returned, luggage returned after holiday travel.

Weeks after thousands of flights were canceled over the holidays, Southwest Airlines said it would try to make up for those inconvenienced.

Southwest said. They returned almost all the luggage It’s left to pile up at airports from coast to coast, and He got most of it back For the owners.

Airline officials say they have already completed refunds along with refunds and instant reward points.

The airline said it offered influential people 25,000 Instant Rewards points.

President and CEO Bob Jordan said Southwest is hiring more workers because the labor shortage is a big part of the issues facing the company and its customers.

“Southwest has a long history of innovation and continuous improvement. We currently budget more than $1 billion from our annual operating plan for investments, upgrades and maintenance of our IT systems. The latest disruption accelerates our plans to grow our processes. And technology is adding capabilities to bring faster improvements to you.” As we continue to focus, our valued customers,” said Jordan.

“We have fallen short of your expectations and the high standards we place on ourselves, for which we are very sorry. We are committed to making the necessary changes to resolve the issues we have encountered and to regain your trust and confidence. We will continue to provide you with the exceptional service you expect and deserve from us. To the entire South West.” Our family has a deep and personal interest, and we look forward to welcoming you with heart and hospitality on one of your flights soon.

They also hired a consulting firm to review the fiasco and find other ways to prevent it from happening again.