Qantas Vouchers: The airline is offering $50 travel credit to frequent flyers to apologize for the disruption.

Qantas is offering frequent flyers a $50 travel credit to apologize for the months that plagued the airline after the borders reopened after the coronavirus pandemic.

Qantas CEO Alan Joyce made the apology personally in a video and email to members on Sunday.

‘Over the past few months, too many of you have had flights delayed, flights canceled and bags misplaced,’ Mr Joyce said.

‘There are good reasons why, but not enough when it comes to what you expect from Qantas.

‘On behalf of the national carrier, I want to apologize and assure you that we are working hard to get back to capacity.’

Qantas is offering frequent flyers a $50 travel credit to apologize for the ongoing disruptions that have plagued the airline over the past few months.

Qantas CEO Alan Joyce personally apologized in a video and email to members.

A $50 travel credit can be used by passengers when purchasing a return Qantas flight.

Frequent flyers with Silver status and above can access the Qantas Club or International Business Lounge.

Mr Joyce said work was already underway to improve the airport’s services.

‘Since April, we’ve hired 1500 more people, adjusted schedules … to deal with a 50 percent jump in sick leave and use our new technology to make your journey easier,’ he said.

‘We’re seeing continuous improvement in baggage handling and on-time performance, and while things outside of our control like the weather can affect our schedule, we expect things to improve every week.’

The voucher comes as Qantas’ reputation for delays and cancellations, long boarding times and baggage handling problems plagues the airline.

In early August, Qantas asked senior executives to leave their busy jobs to work full-time as baggage handlers at the airline for up to three months.

The airline’s chief operating officer, Colin Hughes, has written to senior staff that Qantas is looking for at least 100 managers to work up to five days a week in various airport operations.

A $50 travel credit can be used by passengers when purchasing a return Qantas flight.

Mr Hughes said ‘there is no expectation that you will step into this role full-time’, but noted it was a necessary step in response to growing criticism of Qantas’ ability to deal with passenger demand.

“While you are in the contingency program, you will be an embedded resource in ground handling partners,” the airline’s COO wrote.

‘This means you’ll receive a roster, get scheduled to work and have live work overseen by our great handling partners.’

According to data from the Bureau of Economics for Infrastructure and Transport Research, Qantaslink topped the list with 591 canceled flights in April this year, followed by Qantas with 426.

May saw one in 13 Qantas flights cancelled, or 7.6 per cent of the airline’s flights, compared with 5.1 per cent the previous month.