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Denver, CO, August 15, 2022 (GLOBE NEWSWIRE) — Direct Travel, Inc. It is advancing its digital transformation journey by deploying Simon, its upcoming AI virtual travel assistant, and integrating core products and services into enterprise collaboration platforms.
Direct Travel is meeting its customers where they are by offering key products such as OBTs, Duty of Care, Reporting, Itinerary/Invoicing Services and Messaging within enterprise collaboration platforms such as MS Teams, Slack, Zoom and others.
“The pandemic has fundamentally changed the pace of business, accelerating the adoption of digital technologies and emphasizing the importance of process transformation,” said Daryl Hoover, Chief Technology Officer of Direct Travel. “This chat component of our customer engagement strategy allows us to stay closer to the pulse of our customers by deploying Simon on the platforms our customers use the most, such as our website, mobile app, Microsoft Teams, Slack and more. Integration with these endpoints reinforces our ‘Know Your Customer’ strategy that enables us to access personalization-related data from key data repositories such as traveler profiles and customer engagement platforms, ensuring the delivery of a fully personalized end-to-end traveler experience. Hoover added.
The Direct Travel DX strategy allows the customer to know how and where to interact with us based on their needs and specific situation. It also enables Live Travel to extend the management of the booking process for both travelers and travel planners, such as receipt/itinerary retrieval, profile updates and bookings.
The main differences of this strategy include:
- Creating powerful conversational AI conversation experiences in Microsoft Teams, Slack, our mobile app, WebChat and more
- Maintaining an agnostic approach with contact channels
- Deploying the most used applications in corporate collaboration platforms chosen by our customers
“Redefining the customer and employee experience is more important than ever. At Direct Travel, we are connecting travelers where they are by bringing our services to them and we believe this will deliver significant value in the future, transforming the way our customers do business with us. Travel.”
By combining its virtual assistant, Simon, with chat automation and self-service for the traveler and trip manager, Direct Travel is delivering customer engagement at the highest possible level. For more information about this “next new now” DX strategy visit www.dt.com.
About Direct Travel, Inc.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized itineraries. Direct Travel leverages its people expertise and innovative solutions to enable customers to get the most value from their travel plans through superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations in North America and the UK and is currently ranked 11th on Travel Weekly’s Power List. For more information, visit www.dt.com.
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