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Stephen Whitworth, founder and CEO of Incident.io, confirmed that there are divisions in the market for software event management solutions. Customer success tools do not interact with engineering tools, engineering tools do not play well with management, risk and compliance platforms – as a result, few decision-makers have seen the impact of failure in one place.
There may be something. Whitworth Argument. According to a 2016 study by Everbridge, nearly half of companies’ emergency response systems are based on manual calls and contact. Only 11% reported using an IT alert, which extended the response group on average by half an hour.
”[I’ve had years of] Experience managing events on complex and critical systems in multi-billion dollar companies, “Whitworth told Tech Crunch in an email interview.”[and I’ve] Proof of the impact that events can have on organizations is both positive and negative for the masses. There was no one to turn them into positive ones. Accelerate response times to recover faster, but learn and become stronger in the future.
Whitworth previously worked as a data scientist at Ride-Healing, and co-founded the fraud prevention company Ravlin Technology. At Mozno Bank – the latest employer – Whitworth met Petident Hamilton and Chris Evans, co-founders of Incident.io.
During his stay in Mozambique, Evans built open source tools to help events run smoothly, prompting Inident.io. ”We’ve seen other companies struggle with the process or build expensive engineering over and over again, and we’ve seen the opportunity to offer customers what they can ‘buy off the shelf’, ”Whitworth said.
Image thanks Event.io
With Incident.io everything happens in Slack. Events are identified in a channel and trigger workflows that are updated during the reduction and resolution process. Team members can share updates, manage links and update status pages from the channel, as well as assign roles and call in specialists with external tools such as PagerDuty. New entrants to the channel will receive a summary post and a zoom link, and a key to register as progress.
”The rapid pace of the epidemic is immediate for our business. “” As more people announce more events, senior executives become aware of every corner of the organization. You can see where retaliation is taking place and where the danger is.
Incident.io allows users to post important changes to the channel’s timeline. After filtering, the platform generates accidental deaths – translated into notes and tags – and can be sent to Jira in the form of monitoring measures.
“The organization has a greater chance of making mistakes, even in large, technical systems, people or processes.” Whitworth continued. “Iciddent.io consolidates disaster management into one location, allowing the entire organization to play on the same field.
He admits that there are many competing products on the market, including Whitworth Rotley, Jelly Eyo and BreachQuest. In March, the automated disaster response platform Shorline raised $ 35 million, and Fire Hydrant – another competitor – earned $ 23 million last August to accelerate its market efforts.
But according to Mordor Intelligence, Whitworth, the global disaster response service is expected to reach $ 10.13 billion by 2026. Incident.io counts more than 150 brands per customer.
Image thanks Event.io
“We are very expensive for organizations with more than 200 people Where there are rules for browsing (e.g. Fintex), high time requirements (e.g., e-commerce) or complex work domains (e.g., catering and logistics), ”said Whitworth. ”[W]We haven’t seen much of an impact on sales in terms of any budget cuts or price cuts, but it’s still early.
Investors seem to agree. Incident.io announced today that it has raised $ 28.7 million in the series Index Ventures with the participation of Point Nine, Instagram founder Mike Krieger and chain smokers Mantis VC. Incident.io’s total revenue has reached $ 34.2 million since the unannounced $ 5.5 million seed closed earlier this year.
According to Whitworth, the money will be used for global expansion – particularly in New York City – and to accelerate the growth of the London team. [the] Product roadmap. The start-up currently has 29 employees and is expected to be around 50 by 2023.
“We wanted big deals faster (expanding to the United States, growing the group to meet demand) and more secure (to have a war chest in the event of a recession),” Whitworth said. “We are launching this round to respond to growing demand from customers.”
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