Delta makes its employees feel like average customers and they don’t like it.

How do you keep employees happy?

Somehow, the pandemic has exposed the limited capacity of many managers to do so.

Quite a few have been released recently, especially from tech companies.

But how much is the fault of managers?

How many of you are implementing short-term, fundraising policies at a high level?

These thoughts, among many others, may be crossing the minds of many Delta Air Lines employees right now.

The situation in the country is volatile.

In recent times, Delta has enjoyed a partnership with American Express. One of the perks for Amex Platinum cardholders is access to Delta lounges and making them feel even more important.

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Meanwhile, many others have received similar privileges. For example, those who have paid for Delta Sky Club privileges.

The result can be described as droopy eyes. There were lines of desperate stand-ins that lined the major airports. Some of the Delta lounge staff showed up to give these level seekers some sustenance for their troubles.

Then Delta tried to alleviate the problem. He decided to create a two-tier system, only the highest will get quick access.

The airline subsequently removed lounge access for some on the stairway to heaven.

Was this enough? It wasn’t. Delta, after all, doesn’t have separate business-class lounges, so the airline concluded it would have to check for additional privileges.

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This time, the airline targeted its own employees. Starting this month, Delta employees have been barred from boarding the airline’s flights in thanks for employee privileges.

To raise both of their eyebrows, Delta told its employees that they would not be getting a discount on their Sky Club membership. Mind you, why would you want to buy one when it still might not be good enough to fit into your living room?

Objection, Your Honor

All this touch was difficult. And pain. And to some flight attendants it’s totally unacceptable.

How do I know this? Well, Delta flight attendant Silviano Blanc has petitioned the airline to “refund the lounge service employees paid for.”

To be clear, Delta is paying employees pro-rata for the amount they paid to join Sky Club. But it’s not just about money, is it? It’s about insults.

In his petition, Blanc described the problem: “Like thousands of flight attendants and pilots, I don’t live in the city where I’m based. For me, having a Sky Club means having a quiet place where I can relax. Between my home in Phoenix and my seat in Salt Lake City.” When I travel back and forth, I pay a $550 annual fee for the Sky Miles credit card because Sky Club makes such a difference in my life.

Some may think that there is no quiet place in these sky clubs. When a lounge is close or at capacity, it can be similar to the rest of the airport. Too many people, not much food, and too much noise.

Still, Blan explains that it’s not just about quality of life.

He said: “Delta’s sudden decision not only affects my quality of life, but I have to choose to cancel my credit card. I already paid the annual fee, so it’s money I can’t get back. I canceled my card, and it affects my credit. This is all because Delta employees decided we weren’t allowed to use Sky Club even though we were paying.

The wrath of 7,000 people

I’m sure some accountants came in to influence Delta’s decision. “Where does the airline lose the least money?” It leads to the type of question that can be achieved first.

A petition seeking 8,000 signatures gathered 7,300 in its first week. Some staff also commented.

“Operating an airline that slowly takes away the benefits of travel just doesn’t make it worth the effort anymore,” says one.

Another detailed: “Time for unionization of workers! Poor planning should not be corrected by suspending workers. Talk to anyone familiar with the situation in the sky club and workers say it is no less than a 5% problem. Use of sky clubs by workers.”

I bet some customers might look at all this and whisper, “Now you know how we feel.”

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Delta flight attendants are not integrated. But, perhaps to make them feel better, the airline announced a 5% raise — their second increase last year.

Does this make a difference? Making your employees feel good — especially if making customers feel good is your day job — is a tricky trick.

Just as tech companies are taking away workers’ rights, Delta seems to be following suit.

Perhaps the difference is that at least some of Google’s employees can be replaced by ChatGPT. That’s not easy with flight attendants.

I’m sure Delta is working on this.