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In today’s episode of our Equity podcast, the team dives in to ponder whether First Republic’s share decline is a victim of SVB’s collapse, or whether there’s something else in the water. It’s worth a listen – as always!
The other is unmissable today. JacquelineChina’s reaction to Binance.US’s $1.3 billion deal with Voyager to identify what’s going down while sailing.
Have a great weekend, kids. Don’t do what we wouldn’t do. Although we’re pretty weird, that leaves you with a few options to be fair. And actually, you must be. Do a lot of things we don’t do. Like, uh, go parasailing, listen to the world’s most annoying sound, or spend the day baking cakes. Or create a new bluegrass/funk/g-pop fusion band written by ChatGPT.
TechCrunch’s Top 3
- The beginning of the end?: Alex When First Republic Bank stock woes wrote earlier today, shares fell 40 percent on reports that the government might step in. While the U.S. government assured that all deposits would be safe and accessible during SVB’s time in the barrel, there is no clear indication yet whether this is a new policy or whether First Republic customers will receive the same protections.
- Lost: Manish He looked at Amazon’s earnings and noticed one glaring shortcoming: the absence of its India business, which he said was the first in years.
- All grown upSmart Search will no longer use the Bing index for its search engine, according to reports Ivan.
Startups and VCs
drama It’s not often obvious to others that startups are fighting rivals, but that’s the case with mobile messaging service Postscript, which took to the Twitterverse earlier this month after receiving a cease-and-desist letter from a competitor. Christine Reports. The insightful letter is in response to a customer case study Postscript wrote and posted on its website about nutrition company BUBS Naturals, which BUBS Naturals told Postscript it struggled with the company after finding its list shrinking rather than growing. His list off stage.
A new wave of fintechs will charge no interest, accept profit sharing and eliminate alcohol and tobacco transactions to make its services Shariah-compliant; Catherine Reports.
And here’s a nice little tailwind to carry you into the weekend:
How we use data-driven people to dramatically improve the customer experience
Image Credits: Hannah Plonsack (Opens in a new window) / Getty Images
Instead of drawing on data from user interactions to create models that represent real customers, many teams substitute their own judgment and guess what people like and don’t like.
VP of Product Gary Sabin says his company “went into the numbers” and “looked at 250 data points” to develop “human-centered services across implementation, customer support and customer success.”
A year later, the company achieved high customer satisfaction ratings and NPS scores. “These people work for us,” Sabin said. “Your customer data guides you to create the most important people in your customer base.”
Three more from the TC+ team:
TechCrunch+ Our membership program helps founders and startup teams stay ahead of the pack. You can register here.. Use code “DC” for 15% off annual subscription!
Big Tech Inc.
Tired of reading endless posts on Reddit? Ready to get more involved? You’re in luck: Reddit is experimenting with Discord-like channels for community chat. And no, these won’t be the kind of community chat rooms that Reddit discontinued in 2020. Ivan He wrote that these new channels will give moderators more control and that moderators will have a separate channel to discuss subreddit management. Additionally, you can decide whether you want to enable this feature for the community in the first place.
Before you leave for the weekend, have five more:
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