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Gemini, a UK-based conversational data platform that companies use to capture, record and analyze face-to-face teams of sales and other customers, announced today that it has raised $16.5 million in Series A funding.
Founded in London in 2016, Gemini provides technology to companies to gain insights into how well their sales or customer support teams are engaging with customers over voice, video, email and messaging.
By integrating with the company’s extensive technology stack, including calendars, CRMs, dialers and video conferencing tools, Gemini can turn that first “discovery call” into a serious prospect (or sale) and provide insights into which employees are most successful. , and jump directly into the call it created.
Gemini: Sales team information following a “discovery call”.
Companies can use Gemini to identify customer sentiment and satisfaction, and what messaging sales and marketing teams should focus on, for example.
Jimny’s core component breaks down conversations by factors such as speaking-to-listening ratio, listening skills, and monologues to show which employees are most proficient in which skills and which of those deliver the best. Results. From this, companies can identify what practices work best and use this information to train other employees.
Gemini: Enter the participation statistics
On top of that, Gemini offers a “Chat and Whisper” feature, which is essentially a live coaching tool that allows leaders and top sales reps to join an audio or video call and talk to new colleagues about what they need to say.
Discussion section
The burgeoning conversational data space is heating up, with the likes of Observe.ai recently raising $125 million in funding and Gong valued at $7.25 billion on the back of a $250 million fundraising. In M&A territory, Zoominfo acquired Chorus.ai last year for $575 million, shortly after Allego snapped up Refract.
This, Jiminy founder and CEO Tom Lavery says, is due to the (somewhat predictable) rise of remote and hybrid work, with businesses looking for new ways to generate insights and enhance the skills of those working in different environments.
“Over the past two years, the transition to hybrid work has led to an explosive growth in demand for conversational data tools and solutions with related capabilities such as voice AI technology,” Lavery told TechCrunch. “This comes as customer service and sales reps look to add these tools to their current sales technology stack, enhance operations while working remotely, and standardize and improve employee training.”
While it’s clear that Jiminy works in a crowded space, the company says it stands out on several fronts, including the array of languages it supports — businesses can use Jiminy to record in more than 30 languages, including French, Spanish, German, and more. and Japanese, and convert this into functional data in English. On top of that, Gemini demonstrates its ability to provide summaries of long-term sales calls, but supports a wider range of CRMs than its rivals in the space.
Although it has raised $2.5 million in seed funding in its six-year history, Jiminy has amassed some impressive clients such as Cision and Just Eat. And with another $16.5 million in the bank, the company has a solid financial foundation to build on.
“Our funding round will help accelerate product development in the business by expanding our reach into additional markets,” Lavery said. “We will also double down on research and development to drive innovation that benefits our customers.”
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