Can TripMate coverage travel be canceled for medical reasons?

Dear Travel Troubleser My wife and I planned to go to Bonaiir for a scuba diving at the end of last year. Before we left, I went to the hospital with unusual bleeding. My urologist told me not to travel, especially abroad.

I canceled my flight ticket to apartments in front of Delta Airlines and the Belmar Bonnie Ocean. Delta gave me credit for future use, which I used, no problem.

For the rest of my trip, I contacted my travel insurance company, TripMate, to start claiming. I have been waiting for months to get my money back. I have spoken to TripMate several times and I am getting the same message that my case is being reviewed. Would you please help me with a refund?

– Stanley Wells, Perry Hall, Maryland

Answer: TripMate should still have paid you. I have reviewed your claim. You have a travel insurance policy that covers cancellations due to medical reasons. You also had a letter from your urologist stating that you could not travel.

If I have seen one now, that is it.

So what happened? I guess your claim for TripMate came in at a busy time. Simple insurance claims usually take only a few days to process. But high-value claims (usually more than $ 1,000) should be carefully reviewed and you may have to wait weeks or months for your check to be received.

I know that because I have to wait months for my travel insurance claim to be paid. It may test your patience even if you fully understand what is behind the scenes.