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Amadeus has announced a new partnership with Amadeus to power a range of text communications powered by artificial intelligence, machine learning and natural language processing.
Aimend’s natural language automation provides access to the Amadeus ecosystem through Amadeus Web Services, as well as the agency’s current system, to perform specific tasks that help improve the efficiency of commercial travel agents.
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In addition to automating everything from emails to chat and short messages, complex questions can be routed directly to the right person, queue or department.
Travel agencies have full control over what to do based on their own configuration, with Aimendo averaging a 90-92 percent success rate for issuing, routing and processing requests.
“Aimendo’s mission is to transform organizations with cutting-edge technology,” said Vic Pin, co-founder of Aimendo. We are proud to partner with a leading technology company like Amadeus, who is driving innovation in the travel sector. Working together, we can make a real impact on the future of travel.
“Our partnership with Aimendo is in line with Amadeus’ unwavering strategy to expand the integration of valuable technology that drives innovation for greater efficiency and productivity for our customers,” said Robert Buckman, Head of Travel Sales, North America.
Customer service is a travel agent’s most significant differentiator in a crowded marketplace. With this enhanced automation at their fingertips, advisors can serve travelers more efficiently and focus on the human side of the business.
As staff shortages and budget constraints increase pressure to do more to meet business demand, automating tasks is an effective way to free agents to focus on building relationships with customers and solving more complex problems.
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