According to Skytrax, the world’s best airlines of 2022

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London (CNN) — From Covid to chaos, it’s been another tough year for the aviation industry. In much of the Northern Hemisphere, the busy summer season is beset by delays and cancellations, and a new study in the United States this week found that airline passenger satisfaction is declining across the board.

Still moving into the quieter travel months of September and October, there was cause for glory in London on Friday, as industry leaders gathered at the Langham Hotel for the Skytrax World Airline Awards 2022 – the event’s first ever event. They have been arrested since 2019.

UK-based Skytrax Airline and Airport Review and Rating surveyed more than 14 million customers in more than 100 countries from September 2021 to August 2022 to find out the world’s favorite airlines.

This year’s winner was no stranger to the stage. In the year Newly crowned Qatar Airways has won the top prize a total of seven times since the award’s inception in 1999. Qatar’s flag carrier also collected eight more gongs on Friday, including Best Business Class, Best Business Class Seat and Best Business Class. Lounge dining. That would be too much to bring back in hand luggage.

Just two months ago, the carrier took the No. 1 slot on AirlineRatings.com’s list of the world’s best airlines.

Qatar Airways Group CEO Akbar Al Baker thanked his loyal staff for their “continued dedication and motivation” and said, “It is even more rewarding to win these awards in the same year as our 25th anniversary.”

Shortly after accepting the award, he told CNN Travel that the secret to the airline’s continued success was “consistent service, consistent product, unwavering attention to passengers and the absolute commitment of everyone who works at the airline.”

Regular at "The best of" Details, Emirates was No. 3 in the Skytrax 2022 rankings.

A regular on “best of” lists, Emirates was ranked No. 3 in Skytrax 2022.

Adam Sheik / AP

Singapore Airlines, the world’s new No. 2 airline according to Skytrax research, also won nine awards, including Best Cabin Crew, Best First Class, Best First Class Seating and Best First Class Catering.

The surprise of Ryanair

United Arab Emirates flag carrier Emirates was in third place and was awarded Best Inflight Entertainment, Best Economy Class, Best Economy Class Catering and Best Premium Economy Class Seat.

Japan’s ANA (Al Nippon Airlines) came in at No. 4 and was named the world’s cleanest airline: Two years of Covid-19 doesn’t mean customers are particularly concerned about cleanliness and hygiene standards. It won four more awards, including Best Airport Service.

Australian airline Qantas was ranked fifth in a survey of more than 350 airlines in English, French, Spanish, Russian, Japanese and Chinese.

Delta Air Lines is the number one airline in the US, winning six regional specialty award categories, while Turkish Airlines is the number one airline in Europe, taking home four awards including Best Airline in Europe.

In one of the biggest shocks of the day, Irish airline Ryanair has never been afraid of controversy in its 37-year history – winning the award for the first time and being crowned Europe’s lowest-cost airline. . This success with customers should allow it to emerge this summer as one of the region’s most reliable airlines, canceling relatively few flights and offering “rescue” flights in July and August to help those stranded by competitors’ cancellations.

Rwanda Air flight attendant Albertine Murasira, who received service from Africa’s best airline staff, said the award would encourage the carrier to raise its standards.

“This award is a big win for us for the best employees,” she told CNN. “It motivates us to continue taking care of our passengers.”

Skytrax CEO Edward Plaisted said while the awards celebrate the best in aviation, the industry is still struggling with Covid, labor shortages and oil prices fueled by the conflict in Ukraine.

“Overall, these have not been very happy times in many respects,” he told the ceremony’s audience.

Airlines do not pay any entry or registration fees to qualify for an award and all survey and award preparation costs are covered by Skytrax. For a full list of winners, visit the Skytrax site.

The world’s top 20 airlines in 2022, according to Skytrax

1. Qatar Airways

2. Singapore Airlines

3. Emirates

4. ANA (All Nippon Airways)

5. Qantas Airlines

6. Japan Airlines

7. Turkish Airlines

8. Air France

9. Korean Air

10. Swiss International Airlines

11. British Airways

12. Etihad Airways

13. China Southern Airlines

14. Hainan Airlines

15. Lufthansa

16. Cathay Pacific

17. KLM

18. Eva Air

19. Virgin Atlantic

20. Vistara

Qantas is Australia's flag carrier and is number 5 on this year's list.

Qantas is Australia’s flag carrier and is number 5 on this year’s list.

Tino Plunert/dpa/picture-alliance/ap

The world’s best cabin crew

Singapore Airlines

World’s Best Airline Cabin Cleanliness.

ANA All Nippon Airways

The world’s best independent airport lounge

Plaza Premium

The world’s best business class lounge

Virgin Atlantic

The world’s best leisure airline

SunExpress

The world’s best low-cost airline / the best low-cost airline in Asia

Air Asia

The best cheap airline in Europe

Ryanair

Best cheap airline in North America

Southwest Airlines

The best cheap airline in Africa

FlySafair

The world’s best long-haul low-cost airline

Scott

The world’s best in class airline

The world’s best first class airline: Singapore Airlines

The world’s best business class airline: Qatar Airways

World’s Best Premium Economy Class Airline: Virgin Atlantic

World’s Best Economy Class Airline: Emirates

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