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Mumbai, India, September 10, 2022 /PRNewswire/ — As India recovery after the epidemic; It is the country Witnessing the rise in vehicle sales, road travel and air travel. Naturally, motor insurance and travel insurance claims are showing significant improvement. Liberty General Insurance is one of the fastest growing general insurance companies in the U.S., with a focus on faster claims settlement and improved customer experience. IndiaRecently started AI–A process based automated platform for both motor and travel claims processing.
Liberty’s automated platform deploys AI-based algorithms to process claims with minimal human intervention. AI integration helps in many claims resolution process including accurate and standardized claim evaluation as well as accuracy of settlement amount. Additionally, automated tools help resolve customer queries 24/7. This platform is integrated with the Liv mobile app and allows customers to report claims, upload documents and photos and access settlement status.
With the help of AI, Liberty aims to provide its customers with a seamless, fast, intelligent and standardized claims management experience.
Speaking on the occasion. Mr. Roopam AstanaChief Executive Officer and Whole Time Director, Liberty General InsuranceHe said, “At Independence, our key focus is to deliver a superior customer experience and build efficiencies into our processes. Backed by our strong technology architecture, we are confident that Ai.–An automated tool based for travel and motor claims will enhance our aim to provide a differentiated claims management experience to our policy-holders. We will continue to evaluate and invest in next-generation technologies and platforms to ensure we deliver the best solutions and experiences to our customers, partners such as garages and hospitals, distributors and other stakeholders.
When talking about development. Mr. Rahul SharmaPresident – Claims, Liberty General Insurancehe said. “Not only have we developed a big artificial intelligence roadmap But we already are Drive fast that way. With this AI-based platform, LGI is able to provide excellent services to customers. The platform helps us create a hassle-free and smooth claim settlement experience for our customers. An automated platform enhances customer satisfaction and ensures differentiation in our channel partners’ delivery of our service offerings.
About Liberty General Insurance
Liberty General Insurance Limited (LGI) is a joint venture between Liberty City State Holdings PTE Limited – a group company of Liberty Mutual Insurance Group, with more than 900 offices worldwide, headquartered in the US – Inam Securities and Diamond. LGI was launched in 2013 with the aim of providing comprehensive retail, commercial and industrial insurance solutions. The company has 1100+ employee strength with 100+ locations across 29 states and UTs. Its partner network consists of around 5100+ hospitals and over 4300 car service centers. The company offers health and personal accident insurance, auto and two-wheeler insurance, workers’ compensation insurance, commercial insurance – engineering insurance, marine insurance, liability insurance and property insurance, among others—products in India.
Source Liberty General Insurance
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