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Governments affected by the pandemic are determined to accelerate digital transformation. But Deloitte research shows that most government agencies around the world have a long way to go before they can be considered digitally mature. Only 26 percent of government agencies polled across eight countries felt they were digitally mature.
Deloitte states that a government that moves from digitizing or being digital to being digital will dramatically improve service delivery and customer experience, a universal digital identity, stronger and more proactive government operations, and real-time data intelligence.
To move towards a digital government ideal, the public sector must first break down the silos between data warehouses and departments and connect all its people, systems and data through strong, fast and highly reliable networks.
South Africa’s public sector recognizes high-speed access plays a game-changing role: Minister Kumbudzo Ntshavheni said at the Department of Communications and Digital Technologies’ Budget Vote 2022/23 that Cabinet had approved an updated model and implementation plan for SA Connect Phase 2. It aims to achieve universal access by 2024.
This improved model will see Sentech and Broadband Infraco work with network service providers, internet service providers and mobile virtual network operators to roll out 33,539 community Wi-Fi hotspots, SITA will provide connectivity to 15,691 government sites over the next three years.
However, when implementing networks to support the digital government of the future, it is not just high speed and capacity.
When connecting South African public sector agencies, the following five factors should be considered:
security and compliance; When it comes to the public sector’s private and sensitive data, security and compliance are critical. SD-WAN is an extremely powerful tool to simplify WAN and branch management and support seamless connectivity. Sase (Secure Access Service Edge) – SD-OnePlus Zero Trust Security – Provides access with a simple cloud-native security service with integrated policy enforcement, supporting organizations that support multi-cloud requirements.
fit for purpose; FTTB (Fiber for the Business) offers speeds of up to 500Mbps for a fast, resilient and reliable connection, with low latency and the ability to prioritize traffic during peak times. However, although high-speed fiber connections are great, they are not always practical in remote areas.
For an enhanced branch customer experience, the Scalable Internet Service Provider offers fast, symmetrical speeds with ultra-low latency along with multiple security options. A fixed wireless access connection provides a good alternative for voice and high-speed data traffic to support branches not served by fiber networks.
Wireless-Enabled Premises Connection: For improved user experience and wider coverage, Wi-Fi 6 offers reduced interference, latency and jitter, wider coverage and shared spectrum between multiple users for better connection performance. This wireless signal coverage solves the problem of long-range asset and people tracking for health and safety applications, as well as supporting contact tracing.
Resources: Skilled IT resources are hard to find, challenging efforts to transform the public sector and take advantage of the opportunities that the cloud presents. Managed infrastructure and cloud services address this challenge, ensuring that skilled and cost-effective resources are at the organization’s needs to design, implement and manage networks, manage information security and disaster recovery, and support development and new initiatives.
Accessibility: E-Government is a wasted effort if the majority of citizens cannot access digital services. To enable this, the public sector can zero-in on access to digital services through sponsored internet services, which will change the information citizens use when using e-government platforms.
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